Shipping policy

Last updated: September 4, 2026

At MALQ, every order is prepared after it is placed. We work with our fulfillment and shipping partners to produce, pack, and deliver your order safely.

1. Order Processing

Once your order is successfully placed, it takes approximately 2–3 business days to process and prepare your product for shipment.

Processing includes:

  • Order verification
  • T-shirt production and printing
  • Quality checking
  • Packaging
  • Handover to the shipping partner

Please note that processing time may vary slightly during sales, holidays, or periods of high order volume.

2. Delivery Time

After your order has been processed and shipped, delivery generally takes approximately 2–3 business days, depending on your location and courier service availability.

For a smooth customer experience, MALQ provides an estimated total delivery timeline of 7–10 business days from the date of order placement.

Estimated delivery time: 7–10 business days

Delivery times are estimates and may vary depending on the delivery location, courier availability, weather conditions, holidays, operational delays, or circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation and tracking details, where available.

You can use the tracking information to follow the progress of your order.

4. Delivery Address

Please make sure that your shipping details are correct before completing your purchase.

MALQ is not responsible for delivery issues caused by an incorrect or incomplete:

  • Name
  • Address
  • PIN code
  • Phone number

If an order is returned because of incorrect address details or repeated failed delivery attempts, additional shipping charges may apply for re-shipping.

5. Delayed Deliveries

While we aim to deliver all orders within 7–10 business days, delays can occasionally occur due to courier operations, weather, holidays, high order volumes, or other circumstances beyond our control.

If your order is significantly delayed, please contact us with your order number, and we will help you check its status.

6. Lost Shipments

If a shipment is officially confirmed as lost in transit by the shipping carrier, MALQ will assist with an appropriate resolution, which may include a replacement or refund, subject to our Refund & Return Policy.

A shipment that is temporarily delayed or stuck in transit is not automatically considered lost.

7. Contact Us

If you have any questions about your order or its delivery, please contact us:

Email: themalqclothing@gmail.com
Phone: +91 8055151661