Refund policy
Damaged, Defective or Misprinted Products
If your product arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging/courier cover
- A video of the unboxing
- A brief description of the issue
Once we receive the required information, we will review the issue. If the claim is approved, we may provide a replacement or refund, depending on the situation.
We strongly recommend recording an unboxing video while opening your package. If no unboxing video is available and we are unable to verify that the damage or defect occurred before or during delivery, the claim may not be eligible for a refund or replacement.
Wrong Size or Change of Mind
We do not offer returns or exchanges for incorrect size selection, change of mind, personal preference, or preference regarding fit.
Please carefully check our size chart before placing your order.
If you have selected the wrong size, you may place a new order for the required size.
Size Measurement Tolerance
Due to the manufacturing process, apparel measurements may have a variation of approximately ±0.5 inch.
Minor measurement variations within this tolerance are not considered defects and are not eligible for refunds or replacements.
For a genuine size discrepancy beyond the acceptable tolerance, please contact us with clear photographs and measurements of the product.
Wrong Product Received
If you receive a product that is different from the one you ordered, please contact us within 7 days of delivery.
After verification, we will arrange a replacement or refund as applicable.
Colour Differences
Actual product colours may vary slightly from the colours displayed on your screen due to differences in screen settings, lighting, fabric, and the printing process.
Minor colour differences are not considered a defect and are not eligible for refunds or replacements.
Damage Caused During Unboxing
Please open your package carefully. Damage caused by scissors, blades, knives, or other sharp objects used while opening the package may not be eligible for a refund or replacement.
Lost Orders
If an order is officially confirmed as lost in transit by the shipping carrier, we will assist with a replacement or refund, as applicable.
An order that is simply delayed or temporarily stuck in transit is not considered lost.
Order Cancellation
Cancellation requests can only be considered if the order has not yet entered production.
Once production has started, the order cannot be cancelled.
Refunds
If your refund request is approved, the refund will be processed to your original payment method, where applicable.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
How to Request a Refund or Replacement
Please contact us at:
Email: themalqclothing@gmail.com
Use the subject line:
Refund/Replacement Request – Order #[ORDER NUMBER]
Please include your order number, details of the issue, and the required photos/videos.
We will review your request and respond as soon as possible.
Important
MALQ reserves the right to decline refund or replacement requests that do not meet the conditions of this policy or where the issue cannot be verified.
By placing an order on our website, you agree to the terms of this Refund & Return Policies